Fidelity allows Call Centre Supervisors to manage and handle more calls with less personnel by optimising available resources, minimise response times and make waiting times as short and as pleasant as possible with a mixture of music, information and publicity. Fidelity provides supervisors with the information necessary to be able to optimise these resources on a real time basis.
A comprehensive explanation of the Fidelity System is available in the brochure or you can view the PowerPoint Presentation which demonstrates screen prints of the software package.
Fidelity can also be configured to enable the design and customisation of Telemarketing Campaigns with database import facilities and automatic dialling capabilities. For a further look at the capabilities of the Telemarketing options feel free to view the PowerPoint Presentation.